Casino Lab Review – Brew Your Potion
As a new casino that launched in 2020, it’s not easy to find an honest and unbiased Casino Lab review. That’s where we come in.
Our industry specialists have analysed all aspects of this UK operator. We reveal their appealing bonuses and what makes them stand out. Discover why you should consider this innovative casino.
Top Five Features
- Generous bonuses
- Numerous games available
- 24/7 live chat
- Multiple payment options
- Unique design like no other site
Welcome Bonus up to £100 Plus 300 Free Spins
New Casino Lab players can get up to £100 as a first deposit bonus as well as 300 free spins. It’s an appealing promotion that’s above average compared to other welcome offers in the industry.
Once registered, head to the cashier and select the promotion from the dropdown menu. You then simply need to deposit a minimum of £10 to get a matched bonus up to £100. This offer comes with 40x wagering and you’ll have 14 days to meet the requirements.
Regarding deposit methods, it’s important to make you aware that all e-wallets are excluded from the promotion. Please ensure you use an alternative so that you don’t miss out on the promotion altogether.
The second part of the bonus is 300 Casino Lab free spins. Players will get 30 instantly after deposit the minimum qualifying amount. 30 per day for nine days thereafter will be added to your account. They are for the Reactoonz slot only and one of the best free spins bonuses around at the moment.
Please note that there is also a live casino welcome offer. You can’t claim both so you will need to choose between them.
How to Claim the Welcome Offer
Here’s a helpful step-by-step guide on how to get the Casino Lab welcome bonus:
- Head to the casino.
- Register for a new account.
- No Casino Lab bonus code is required.
- Go to the cashier section and choose the offer from the dropdown.
- Deposit £10 or more using anything but e-wallets.
- Receive a 100% bonus of up to £100.
- Get 30 free spins to use on Reactoonz.
- Enjoy 30 more free spins per day for the next nine days.
- Meet the wagering requirements of 40x.
- Withdraw any potential winnings using your preferred payment option.
Key Terms and Conditions
- New players only
- £10 min deposit
- £5 max bet using bonus
- 40x wagering
- Bonus valid for 14 days
- 30 spins will be credited instantly upon qualifying deposit
- Then 30 per day for 9 days on selected games
- Free spins valid for 72 hours
- Max free spins winnings £100
- E-wallets excluded
- Full T&CS apply
Live Casino Welcome Bonus
If you prefer live dealer games over slots, this Casino Lab bonus for new players could be for you. Please note that you must choose from this or the main welcome bonus as both can’t be claimed.
All you need to do is deposit a minimum of £10, select ‘live casino’ and take your seat at a qualifying table. Players will receive a 100% bonus up to £100, which comes with 40x wagering of the bonus amount. Deposit made via Skrill or Neteller are excluded, so make sure you use an alternative payment method for your first deposit.
It’s important to note that only the following games will count towards the wagering requirements:
- Live Roulette – 10%
- Live Blackjack – 5%
- Dream Catcher – 10%
Although it seems a great offer on the surface, what lets it down is the percentages of the games towards the wagering. None are anywhere near 100%, which means it will be very difficult to meet the wagering terms.
With this in mind, if live casino is what you enjoy, use this promotion as an opportunity to try the qualifying games.
Live Casino Offer T&Cs
- New players only
- Only one welcome offer per customer
- Minimum deposit £10
- Bonus to be used on Live Roulette, live Blackjack, Dream Catcher only
- 40x wagering
- Skrill and Neteller deposits excluded
- 14-day expiry
- Max stake per bet is £30
- Wagering contributions apply
- Full T&C’s apply
Casino Lab Bonuses for Existing Players
There are a couple of ongoing promotions that cater to loyal players at the time of writing. The first is a weekly tournament with Pragmatic Play games. To opt-in, you must open one of the selected games and spin the reels. The highest winning spin wins a cash reward.
There are also daily cash prize drops on these slots. Every day, seven cash prizes will appear randomly on the qualifying games. It’s a great promotion that not many UK operators have. The added benefit is that the cash prizes have no wagering attached.
The second offer is a 25% matched deposit bonus up to £100. You’ll need to deposit £400 to get the total amount of £100. This will then need to be wagered 40 times before you’re able to withdraw any potential winnings.
It’s worth noting that bonuses for existing customers change regularly, so keep an eye out for the latest ones via the Weekly Ingredient Delivery on the Casino Lab website.
Explore over 1600 Games
There are over 1500 Casino Lab slots and 100+ live games to choose from. From jackpot slots and Megaways to roulette and poker, this UK operator caters to all types of players.
It’s very simple to find the titles you like as Casino Lab have different categories on the navigational menu:
- Hot Games
- Slots & Jackpots
- Live Casino
- Casino Games
- Game Providers
The game providers section is particularly useful. Many players like slots from certain suppliers, so would certainly appreciate this area. Not all UK sites offer this so it’s great to see Casino Lab thinking about what their customers want.
Another benefit for Casino Lab UK players is that all slots are available in demo mode. Please note that you must be logged in to access FreePlay. If you hover over the image of any game, you’ll see ‘Try’ or ‘Play’. If you’re not logged in, you’ll only see ‘Play’.
You’re given £5,000 in credit so that you can test any slot you like. It’s a great perk as it gives players the chance to find new favourites without using real money.
Although there are no Casino Lab exclusive games, the operator does occasionally offer new Microgaming and iSoftBet slots earlier than most other UK sites.
Stake Limits Per Game
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Popular Software Choices
Evolution Gaming features heavily as the sole supplier of live Casino Lab games. But when it comes to slots and other options, there are plenty of leading software providers to pick from. Here are some of the most popular picks:
- NetEnt – Popular titles include Starburst, Twin Spin, and Divine Fortune.
- Yggdrasil – 100+ slots available such as Golden Fish Tank and Wild Pops.
- Red Tiger Gaming – Enjoy numerous daily jackpots and Megaways Slots.
- Pragmatic Play – Creators of the Drops & Wins slots that include prize drops slot tournament.
- Microgaming – Leading progressive slot Mega Moolah is one of many leading titles.
Some new UK sites may not offer top slots such as Mega Fortune and Mega Moolah, but Casino Lab does. All of the popular games are available with this operator.
Casino Lab Live Studio
There are numerous games listed in the Casino Lab menu, but that’s not all they have. On the live page, you’ll notice numerous lobbies. Click one to load the main Evolution Gaming lobby. Every title is listed here, and it’s arguably a better layout for finding games.
Here’s how many options are available to Casino Lab UK players:
- 55+ blackjack tables
- 10+ roulette tables
- 20+ baccarat tables
- 5+ poker tables
- 8 game shows
There are games to suit all bankrolls, with stakes ranging from £0.10 per bet up to £5,000. There are also a couple of roulette tables in German and Swedish for those looking for alternative languages.
Overall, Casino Lab’s live offering is similar to many top UK casinos in that they have exclusively Evolution Gaming options via their lobby.
Safety and Security
Part of Genesis Global Limited, Casino Lab is licenced in the UK and Malta. This operator also uses industry-standard Secure Socket Layer (SSL) encryption technology, which keeps everyone’s personal data safe and secure.
Although automatic verification is in place using electronic methods, you may be asked to send in some photo ID to confirm your identity. This is standard practice for many UK sites, so don’t feel like you may have been singled out if you’re asked to provide these details.
By going to your account or simply to the footer of the website, players will come across a dedicated section on responsible gambling. Casino Lab takes this very seriously, as do we, and it’s great to see so much helpful information on this page.
You can find details on setting limits, taking timeouts, or even closing your Casino Lab account. It’s all explained well and players should have no problem understanding anything here. If you’re ever unsure, feel free to contact a support agent via their 24/7 live chat service.
Licenced in the UK
To maintain two different licences with varied rules and regulations is not easy. Holding a UK and Maltese licence reaffirms how trusted they are as an operator. It also proves that they’re committed to fairness, with regular audit checks carried out as part of UK regulations.
One area where this operator certainly does excel is around payment availability. It’s a PayPal casino, which is good to hear. Many players check to see if the popular e-wallet is listed before signing up. It’s a deal-breaker for some.
However, it’s worth repeating here that all e-wallets are excluded from Casino Lab bonuses, so use an alternative option as your first deposit.
Please note that UK casinos no longer accept credit cards.
One drawback is that a Casino Lab withdrawal isn’t free. They all incur a 2% handling fee, with the minimum being £1.70. There aren’t many UK casinos that charge their players to withdraw funds, so this is certainly an area they can improve on in the future.
Additionally, although they state on their website that many payouts are instant, this doesn’t factor in the processing time which can be around 2-4 hours. Please bear this in mind.
Casino Lab on Mobile
Unfortunately, you won’t come across a dedicated Casino Lab app on iOS or Android. But you can access the mobile browser on your smartphone or tablet. It works very well on smaller screens and the layout makes it easy to navigate.
Mobile players have access to everything that’s also available on desktop – the games list and bonuses on offer are the same. It’s arguably a better experience on a smaller screen as the HD graphics are sharp and it’s a very convenient way of betting.
Although the choice of games may be overwhelming, players can utilise the search bar in the centre of the homepage. If you know what you’re looking for, simply search for it and you’ll be taken straight to the game.
Round the Clock Customer Service
Casino Lab live chat is available 24 hours a day and it’s the option we’d recommend if you have any queries. However, occasionally there isn’t an agent available and you need to ask your question via a contact form. We noticed this late at night.
What’s great to see with this new operator is phone availability. There is a Casino Lab contact number that players can call to chat with someone to resolve their query.
For any common questions, refer to Casino Lab’s FAQ section on their site. It’s a comprehensive list of common queries and should be your first port of call if it’s a frequently asked question.
- Email – [email protected]
- UK Freephone Number – 0800 7555348
- Live Chat – Available 24/7
- FAQs – Onsite under the support menu
Tips & Tricks
Once you’ve used your Casino Lab login and are in your account, FreePlay becomes available on all slots. You can utilise demo mode to try out new games you might not have done with your own funds. It’s a great feature that not too many UK operators offer.
E-wallets are excluded from the welcome bonus, so make sure you use an alternative payment option initially. A debit card is a suitable choice. You can then switch to using PayPal, for example, thereafter.
Players can use a reserve wallet to control their spending. You can move real money over to your reserve wallet if you don’t want easy access to it. It’s arguably easier to spend if it’s there as part of your balance. This allows you more control and keeps your funds safe.
Where Does the Casino Need to Improve?
There are not many drawbacks to this new UK casino at all. But one area we’d like to see improved is around payment fees. There’s currently a 2% fee for a Casino Lab withdrawal, which could put many customers off. When compared to the competition, they’re one of very few sites charging a fee.
We understand that a fair number of casinos exclude e-wallets from bonuses. However, to attract more players, it would be great to see them lift this restriction.
A further observation was around the live casino welcome offer. The terms are quite unrealistic as all qualifying games contribute under 50% towards the wagering requirements. We’d like to see better live bonuses in the future.
For those looking for a new UK casino site that’s unique, has a generous welcome bonus, and offers a great betting experience overall, Casino Lab should definitely be considered.
With over 1600 games on offer, players should have no trouble finding their favourite titles. The site is well laid out, it’s simple to navigate, and customer support is on hand 24 hours a day if you ever need help.
We trust you’ve found this Casino Lab review useful. It will help you make an informed decision on whether it’s the operator for you. Good luck with your bets.
Is there a Casino Lab no deposit bonus?
There isn’t a Casino Lab no deposit bonus available to players. However, there’s a couple of great welcome promotions that include free spins and bonus money. Our review covers all of the key terms.
Is Casino Lab legit?
Casino Lab holds valid licences in both the UK and Malta, so rest assured they’re a safe and secure operator. With the latest encryption technology implemented, your data will never be compromised.
What Casino Lab games are available?
There are over 1600 Casino Lab games on offer. From video slots and progressives to roulette and game shows, there’s something for everyone.
How fast is the Casino Lab withdrawal time?
Depending on your chosen payment method, Casino Lab payouts can reach you within a few hours. Once processed, e-wallet withdrawals can hit your account instantly.
Does Casino Lab offer live chat?
Yes. Casino Lab live chat is available 24 hours a day, seven days a week. However, please note that there is not always someone on hand to help you with your query. You’re asked to submit a contact form if that’s ever the case.